Privacy Policy

This Privacy Policy explains how Loufybooks ("we", "us", "our") collects, uses, shares and protects information when you use our point-of-sale and business management platform ("Service"), including our website, mobile apps and admin dashboard. By using the Service, you agree to the collection and use of information as described here.

We collect information that you provide directly (such as your name, email, phone number and shop details when you register), information generated through your use of the Service (such as sales, inventory, customer and transaction records you enter), and technical information collected automatically (such as device identifiers, IP address, browser type and usage logs).

We use the information we collect to: provide, operate and maintain the Service; process transactions and generate reports, invoices and receipts; communicate with you about your account, updates and support; improve and secure the Service; and comply with legal obligations.

As a Loufybooks user, you may enter information about your own customers (such as names, phone numbers and purchase history) into the platform. You act as the data controller for that information, and we act as a data processor — storing and processing it only to provide the Service to you and on your instructions.

We do not sell your personal information. We may share information with trusted service providers who help us operate the Service (such as hosting, email delivery and payment processing providers), or when required by law, to protect our rights, or in connection with a merger, acquisition or sale of assets — in each case under appropriate confidentiality obligations.

Your data is stored on servers hosted in East Africa and protected with industry-standard technical and organizational measures, including encrypted connections, access controls and regular backups. No method of transmission or storage is completely secure, and we continuously work to improve our safeguards.

We retain your account and business data for as long as your account is active or as needed to provide the Service. If you close your account, we may retain certain information as required for legal, accounting or legitimate business purposes, after which it is deleted or anonymized.

Depending on your location, you may have the right to access, correct, export or request deletion of your personal information. You can manage most of your account information directly within the dashboard, or contact us to make a request.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, please reach out via our contact page.